Returns and Warranty

Detail about what we have covered in returns and warranty.

Eyce Silicone Lifetime Warranty. If your silicone piece is accidentally damaged, we will replace it no questions asked. Yes, that’s right, we’ll even replace broken glass.

Proteck glass series warranty covers any kind of manufacturer’s defect within 1 year of purchase. All smoking products and smoking accessories are backed by the 1 year manufacturer’s warranty.

All Eyce products and accessories are backed by a 1-year manufacturer's warranty while the Eyce Silicone Collection is backed by our industry leading Lifetime Warranty. 

To learn more about our Lifetime Warranty and qualifying purchases, check out our Lifetime Warranty Policy Rules and Restrictions. 



RETURNS & EXCHANGES

At Eyce we want you to be thrilled with your order and we are proud to offer a 100% 14-day satisfaction guarantee! Because we carry a wide variety of products, we strongly recommend that you do your research prior to making a purchase. However, if for any reason you are not satisfied with your purchase, just reach out to us within 14 days of delivery and we will be happy to help you process a return or exchange. See our Returns page for more details.