Eyce Statement on COVID-19
4/22/20 - Communication Delays and Limited Warehouse Staff
While the world continues to navigate the uncertainty of the coronavirus (COVID-19), eycemolds.com is committed to supporting you, our valued customer, by continuing operations in our offices and warehouses. We are equally committed to taking care of our employees, and actively follow the recommendations of the Centers for Disease Control and Prevention. We have put in place many virus-mitigating actions, and have established cleaning measures and quarantine guidelines across all facilities. We will continue to process and ship orders with a limited warehouse staff. In addition, we are encouraging our office staff to work remotely. That being said, WE ARE EXPERIENCING DELAYS IN COMMUNICATIONS, SO PLEASE BEAR WITH US AND ALLOW AMPLE TIME FOR RESPONSES.
Thank you,
The Eyce Team
3/22/20 - CEO Statement on COVID-19
Our planet is going through an unprecedented event. The coronavirus pandemic is uprooting lives and impacting everyone from families to businesses. As this situation continues to expand across our globe, we wanted to reach out and update you on how we’re supporting our employees, our community, and you - our customers.
Above all, our thoughts are with those most affected by the virus, particularly those who are sick. We wish them a speedy recovery and remain thankful to our first responders and healthcare professionals who are courageously facing the virus on the front lines.
Our Commitment to You
We are committed to doing everything we can to support our customers during this difficult time. Our shipping and delivery services are operating normally for both our wholesale and online customers. If anything changes, we will keep you updated.
Our distribution centers have informed us that they are taking all the necessary precautions for cleanliness. These precautions have been put in place to ensure customer orders are picked, packed and shipped by healthy employees. We are working closely with our warehouses to ensure order fulfilment and delivery of customer orders continues with minimal interruption. Please be aware that some warranty claims may take longer than normal to process due to limited staff.
Once a package leaves our warehouse, it’s entrusted to one of our shipping partners. A large percentage of these orders are delivered via UPS or the US Postal Service, both of which are taking steps to ensure the health of their employees and safe parcel delivery. UPS published its COVID-19 response here, while the USPS is following guidelines published by the CDC. Eyce and its fulfillment partners are pulling together to deliver the highest, healthiest level of service to our customers.
That being said, WE ARE EXPERIENCING DELAYS IN COMMUNICATIONS, SO PLEASE BEAR WITH US AND ALLOW AMPLE TIME FOR RESPONSES.
Putting our Employees and Customers First
Our in-house staff has moved to working remotely or otherwise from home. We are trying to do our part in our communities by keeping our social distance, while staying available for our customers both by phone and by email to assist with your questions and daily needs. Keeping our staff healthy is a priority, this will ensure Eyce continues to deliver the exceptional customer service our customers count on.
Looking Ahead
The COVID-19 situation remains in motion, and Eyce is committed to helping customers manage through this difficult time. We will continue to monitor and respond to federal, state and local health authorities to protect our employees and serve our customers safely, and with minimal disruption.
We wish you and yours the best during this time. Thank you for being an Eyce customer.
Charles Hoch
Chief Executive Officer, Eyce LLC.